98php Privacy Policy

1. Information We Collect

98php collects various types of information to provide, maintain, and improve our gaming services. The categories of information we collect include:

1.1 Account Registration Information

When you create an account on 98php, we collect personal information necessary to verify your identity and comply with regulatory requirements. This includes:

• Full legal name as it appears on government-issued identification;
• Date of birth to verify you meet the minimum age requirement of 21 years;
• Residential address including street, city, province, and postal code;
• Email address for account communications and verification;
• Mobile phone number for account security and two-factor authentication;
• Username and encrypted password for account access;
• Government-issued identification documents (e.g., passport, driver's license, national ID) for identity verification.

1.2 Financial Information

To process deposits and withdrawals, 98php collects financial information including:

• Payment method details such as GCash account number, PayMaya account information, or bank account details;
• Transaction history including deposit amounts, withdrawal amounts, and transaction dates;
• Billing address associated with your payment method;
• Payment verification documents required for anti-money laundering compliance.

98php does not store complete credit card numbers or CVV codes. Payment processing is handled by certified third-party payment processors who maintain PCI-DSS compliance standards.

1.3 Gaming Activity Data

We automatically collect information about your gaming activity on the Platform, including:

• Games played, bet amounts, and game outcomes;
• Session duration and frequency of play;
• Bonus participation and wagering progress;
• Account balance history and fund transfers;
• Responsible gaming settings such as deposit limits and self-exclusion periods.

This data is used to provide game services, detect fraud, enforce terms of service, and support responsible gaming initiatives.

1.4 Technical and Device Information

When you access 98php, we automatically collect technical information including:

• IP address and geographic location data;
• Device type, operating system, and browser information;
• Screen resolution and device identifiers;
• Cookies and similar tracking technologies;
• Referral URLs and pages visited on the Platform;
• Date, time, and duration of visits.

This information helps us optimize Platform performance, detect unauthorized access, and provide technical support.

1.5 Communications Data

We retain records of communications between you and 98php, including:

• Live chat transcripts with customer support;
• Email correspondence regarding account inquiries, complaints, or requests;
• Phone call recordings when you contact our support line (with notice and consent);
• Feedback, surveys, and promotional communications.

2. How We Use Your Information

98php uses the information we collect for the following purposes:

2.1 Account Management and Service Delivery

• Create, maintain, and manage your 98php account;
• Process deposits, withdrawals, and other financial transactions;
• Verify your identity and age to comply with legal and regulatory requirements;
• Provide access to games, bonuses, and promotional offers;
• Respond to customer support inquiries and resolve disputes;
• Send transactional emails such as deposit confirmations, withdrawal notifications, and account alerts.

2.2 Security and Fraud Prevention

• Detect, investigate, and prevent fraudulent activity, collusion, money laundering, and other prohibited conduct;
• Monitor gaming patterns to identify suspicious behavior;
• Enforce Terms & Conditions and protect the integrity of the Platform;
• Comply with anti-money laundering (AML) and know-your-customer (KYC) regulations;
• Cooperate with law enforcement and regulatory authorities when legally required.

2.3 Responsible Gaming

• Implement and enforce deposit limits, session timers, and self-exclusion tools;
• Monitor gaming behavior for signs of problem gambling;
• Provide access to responsible gaming resources and support services;
• Conduct research and analysis to improve responsible gaming features.

2.4 Platform Improvement and Analytics

• Analyze user behavior to optimize game selection, user interface, and Platform features;
• Conduct internal research, audits, and data analysis to improve service quality;
• Test new features, games, and promotional campaigns;
• Generate aggregated, anonymized statistics for business intelligence purposes.

2.5 Marketing and Promotions

• Send promotional emails about bonuses, tournaments, and new game launches (with your consent);
• Personalize promotional offers based on your gaming preferences;
• Conduct surveys and request feedback to improve services.

You may opt out of marketing communications at any time by adjusting your account preferences or clicking the unsubscribe link in promotional emails.

3. How We Share Your Information

98php does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who perform services on our behalf, including:

• Payment processors for deposit and withdrawal transactions;
• Identity verification and fraud detection services;
• Game providers and live dealer platform operators;
• Cloud hosting and data storage providers;
• Customer support and live chat software providers;
• Marketing and email communication platforms.

All service providers are contractually obligated to protect your information and use it only for the purposes specified by 98php.

3.2 Legal and Regulatory Compliance

We may disclose your information to government authorities, regulators, or law enforcement agencies when required by law or when we believe disclosure is necessary to:

• Comply with court orders, subpoenas, or legal processes;
• Enforce our Terms & Conditions and protect the rights, property, or safety of 98php, our users, or the public;
• Investigate or prevent fraud, money laundering, or other illegal activity;
• Respond to requests from PAGCOR or other regulatory bodies.

3.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on the Platform before your information is transferred and becomes subject to a different privacy policy.

3.4 With Your Consent

We may share your information with other third parties when you provide explicit consent for such disclosure.

4. Cookies and Tracking Technologies

98php uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze Platform performance, and deliver personalized content. Cookies are small text files stored on your device that enable us to recognize your browser and remember certain information.

4.1 Types of Cookies We Use

• Essential Cookies: Required for Platform functionality, including authentication, security, and session management. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous information about how users interact with the Platform, helping us improve performance and user experience.
• Functional Cookies: Remember your preferences (e.g., language, time zone) to provide a personalized experience.
• Advertising Cookies: Track your browsing activity to deliver targeted advertisements. You may opt out of advertising cookies through your browser settings.

4.2 Managing Cookies

You can control and delete cookies through your browser settings. However, disabling certain cookies may limit your ability to use some Platform features. For more information on managing cookies, visit your browser's help section.

5. Data Security

98php employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• SSL/TLS encryption for all data transmitted between your device and our servers;
• Secure data storage with encryption at rest for sensitive information;
• Multi-factor authentication for account access and administrative functions;
• Regular security audits and vulnerability assessments;
• Employee training on data protection and confidentiality;
• Restricted access to personal information on a need-to-know basis.

While we take reasonable measures to protect your data, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately of any unauthorized access.

6. Data Retention

98php retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, and resolve disputes. Specific retention periods include:

• Account information and transaction history: Retained for at least five (5) years after account closure, as required by PAGCOR and anti-money laundering regulations;
• Gaming activity logs: Retained for a minimum of three (3) years for audit and compliance purposes;
• Marketing communications: Retained until you opt out or withdraw consent;
• Technical logs and security data: Retained for up to two (2) years for security monitoring and fraud prevention.

After the applicable retention period expires, we will securely delete or anonymize your information in accordance with data protection laws.

7. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request access to the personal information we hold about you. We will provide a copy of your data in a structured, commonly used format.

7.2 Right to Correction

If you believe any information we hold about you is inaccurate, incomplete, or outdated, you may request correction. We will update your information upon verification.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information when it is no longer necessary for the purposes for which it was collected, or if you withdraw consent. Note that certain information must be retained to comply with legal and regulatory obligations.

7.4 Right to Object

You may object to the processing of your personal information for direct marketing purposes or when processing is based on legitimate interests. We will cease processing unless we have compelling legitimate grounds to continue.

7.5 Right to Data Portability

You have the right to receive your personal information in a portable format and transmit it to another service provider where technically feasible.

7.6 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

7.7 How to Exercise Your Rights

To exercise any of these rights, contact our Data Protection Officer at [email protected] or through the Platform's customer support. We will respond to your request within thirty (30) days. Identity verification may be required to process your request.

8. International Data Transfers

98php primarily operates within the Philippines, and your personal information is stored on servers located in the Philippines or secure data centers that comply with international data protection standards. If we transfer data outside the Philippines, we will ensure appropriate safeguards are in place to protect your information in accordance with the Data Privacy Act.

9. Children's Privacy

98php is intended solely for users who are 21 years of age or older. We do not knowingly collect personal information from individuals under the age of 21. If we discover that we have inadvertently collected information from a minor, we will promptly delete such information from our systems.

10. Changes to This Privacy Policy

98php reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. Any changes will be effective immediately upon publication on the Platform. We will notify you of material changes via email or through a prominent notice on the Platform. Continued use of 98php after changes are posted constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Data Protection Officer: Available through customer support
• Live Chat: 24/7 customer support via the Platform

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.